At Norozi.Shop , we strive to ensure your complete satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help.
Return Eligibility
Items must be returned within [number of days] of the delivery date.
To be eligible for a return, the item must be:
Unused, unworn, and in original condition.
Packaged in its original packaging, including tags and labels.
Non-returnable items
Some items are non-returnable, including:
Custom or personal items.
Items that are on sale or have been finalized.
Underwear or clothing (if applicable).
Return process
Initiate a return : Contact our customer support via [email/phone] with your order details and reason for the return.
Approval : Once your return request is approved, we will provide you with a shipping address or return label.
Shipping the item : Pack the item securely and ship it within [number of days] of receiving approval.
Refunds
Your refund will be processed to the original payment method within [number of days] business days after we receive and inspect the returned item.
Shipping costs are non-refundable unless the return is due to our error (such as incorrect or defective item).
Exchanges
We offer exchanges for items of equal value if the original product is defective or damaged. Contact us to arrange an exchange.
Return shipping costs
Customers are responsible for return shipping costs unless the return is due to our error.
For international returns, additional fees or charges may apply.
Contact us
For any questions about our return policy, please email [email] or call [phone number].
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